Common Problems Faced by Electric Tobacconists

Common Problems Faced by Electric Tobacconists

Electric Tobacconist

Common Problems Faced by Electric Tobacconists

Welcome to Electric Tobacconist USA! That is a small independent e-commerce company located in Columbus, OH that specializes in handcrafted tobacco and accessories. It’s mission is to create quality, economical, fun, nicotine-free and exciting products for both the EightVape casual smoker and the serious enthusiast. If you are looking for an awesome solution to relax or kick back, try a cigarette.

Much like any new business, you will see some bumps on the way and Electric Tobacconist USA has encountered its fair share of problems on the way. For example, having less online sales delayed the start of online orders significantly for the initial half a year. Luckily, the delay didn’t last long and orders started moving again.

The delay also meant we weren’t able to provide our regular customers with the biggest discount to celebrate our six month anniversary as a company. As it turns out, the delay was not due to the economy, but to a problem with Brightpearl’s end of the entire year shipping plan. In the end, the issues with the shipping system were enough to really put us on our guard for the next six months once we planned for the second quarter of our year.

Unfortunately, we didn’t have much time to prepare, once we were behind on many orders for the next half of the year. Thankfully, after reviewing our data, we realized that people could pretty much count on the electric tobacconist to meet our future orders. After we received the order volumes, we started making repairs and improvements to our web store. Things were looking good, but things were still nearly there. We had to understand how exactly to better advertise and market our e cigarettes and vaporizer products to improve the interest in them.

We are happy to report that quarter, we saw a dramatic increase in our sales. It would appear that the majority of our customers are responding positively to your recent marketing efforts and that we are being welcomed back by the vapor marketplace. However, despite this welcome return, we have been unfortunately experiencing some unprecedented volume increases in our customer service department. That is something we will have to address over the next six months.

As well as an increased amount of sales and new customers, we have been also now seeing more negative reviews about our business than previously. The unfortunate news is that we have recently been targeted by a group of local “rogue” business vandals, who unfortunately caused an amount of physical damage to our storefront. While our storefront was severely damaged, we have been able to operate it with a minor degree of service, while awaiting repairs to be completed. Unfortunately, it has forced us to extend the period of time that we are providing free expedited shipping for some orders.

Among the other areas we have seen a rise in recently is in the number of people calling our hotline and requesting service. In most instances they are reporting problems with either the merchandise or their receipt. It’s unfortunate that many of these individuals do not realize that people have a returns policy in place. Because of this policy, we’ve been overwhelmed with the amount of calls and emails we have been receiving. It’s clear that people are currently experiencing an elevated amount of calls and reports from our valued customers. Despite the inconvenience, we have been always glad to provide in-kind services such as a refund, replacement or money-back guarantee, as a way to ensure their satisfaction.

Beyond the above news-report topics, there are other important issues we’ve witnessed recently. For instance, one of our local stores experienced an influx of customer inquiries following the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it could have. As a result, we have implemented a crisis replacement policy in place for all electric Tobaccconists, irrespective of their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced the number of questions we receive in regards to our services.

Recent press accounts reveal electric Tobaccconists struggle to deal with extended repair times. We regret to share, but it is the reality of owning a retail business, even one focused on providing exceptional customer service. While our goal remains to shoot for continuous improvement and to continually improve our customer experience, we are taking every step essential to address any issues our customers may have. Besides hiring additional staff, we have also implemented several measures that reduce the impact of potential late or damaged shipments on our revenue stream.

anderson676

Website: